The terminology used to refer to Non-Technical skills differs:
generic skills, key competencies, soft skills, employability skills, key skills, core skills, essential skills, necessary skills, employability skills, workplace know-how, life skills...
- are essential to preparation for employment
- are generic to the kinds of work and work organisation emerging in the range of occupations at entry levels within industry, rather than being occupation- or industry-specific
- equip individuals to participate effectively in a wide range of social settings, including workplaces and adult life more generally
- involve the application of knowledge and skill
- be able to be learned
- be amenable to credible assessment
There are many different definitions of Non-Technical skills. However, the various definitions all seem to share six common elements:
- Basic/fundamental skills: such as literacy, using numbers, using technology
- People-related skills: such as communication, interpersonal, team work, customer service skills
- Conceptual/thinking skills: such as collecting and organising information, problem-solving,planning and organising, learning-to-learn skills, thinking innovatively and creatively,systems thinking
- Personal skills and attributes: such as being responsible, resourceful, flexible, able to manage one’s own time, having self-esteem
- Business skills: such as innovation skills, enterprise skills
- Community skills: such as civic or citizenship knowledge and skills.
- Generic skills in vocational education and training- Research readings (http://www.ncver.edu.au/research/proj/nr2200.pdf) NCVER, 2004, Edited by Jennifer Gibb
- Australian Education Council, Mayer Committee 1992
- The development of employability skills in novice workers (http://www.ncver.edu.au/research/proj/nr2005.pdf), NCVER, Erica Smith, 2003
- Key competencies — some international comparisons (http://www.sqa.org.uk/files_ccc/Key_Competencies.pdf),Publication by the Scottish Qualifications Authority, 2003
- Workplace Performance Assessment Tool (http://edunorth.wordpress.com/workplace-skills/)
- Human Resources and Skills Development Canada on essential skills (http://www.rhdcc-hrsdc.gc.ca/eng/workplaceskills/essential_skills/general/home.shtml), this site provides free and easy-to-use tools to help learners, employers and practitioners take action on Literacy and Essential Skills.
- OECD Directorate for Education, Definition and Selection of Competencies (DeSeCo) (http://www.oecd.org/document/17/0,3343,en_2649_39263238_2669073_1_1_1_1,00.html)
- Definition and Selection of Competencies Website (http://www.deseco.admin.ch)